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User privacy policy
This Privacy Policy applies to all the publicly accessible pages on the Independent Transport Safety Regulator (ITSR) website located at http://www.transportregulator.nsw.gov.au/. ITSR does not have any responsibility for the privacy policies or practices of third party sites linked to the ITSR website. For information on how ITSR deals with the personal information of its customers, view the Privacy Management Plan.
Users of ITSR's website are entitled to expect that any information gathered as a result of that use will be treated within the terms of the New South Wales government's privacy responsibilities and obligations. The New South Wales government's privacy practices are regulated by the NSW Privacy and Personal Information Protection Act 1988.
What information do we collect?
When you look at the pages on ITSR's website, the computers on which the site is hosted automatically record information that identifies, for each page accessed:
- the IP (Internet Protocol) address of the machine which has accessed i
- your top-level domain name (for example .com, .gov, .au, .uk, etc)
- the address of your server
- the date and time of your visit to the site
- the pages accessed and documents downloaded
- the previous site or page visited
- the time you spend browsing the site
- the type of browser and operating system you have used.
Does ITSR's website use cookies?
Cookies are not used on ITSR's site to collect information. Nor does ITSR link information automatically gathered through its website with personal data about specific individuals.
How do we use the information collected?
The information collected during each visit is aggregated with similar logged information and published in statistical reports in order for the to identify usage patterns for the site. This will assist us in improving ITSR's website and the services offered on it.
The ITSR's will not disclose or publish information that identifies individual machines, or potentially identifies sub-groupings of addresses, without consent or otherwise in accordance with the NSW Privacy and Personal Information Protection Act 1988.
Who else has access to information within the Department?
The information is captured on the computers on which the site is hosted. Access to the raw data is restricted to a limited number of officers for the purpose of analysis and to report on the success of ITSR's website in meeting ITSR's communication and access objectives.
The officers who can access the raw data are members of the Information Management and Technology team.
Statistical reports prepared from the raw data are circulated among selected officers inside ITSR.
Is the information stored securely?
Yes. Information collected is stored in an appropriately secure format and held for archival purposes.
What exceptions are there to this rule?
ITSR will collect, use and disclose more extensive information than stated above in the following circumstances:
- unauthorised attempts to access files which are not published on ITSR's website pages
- unauthorised tampering or interference with files published on ITSR's website
- unauthorised attempts to index the contents of ITSR's website by other sites
- attempts to intercept messages of other users of ITSR's website
- communications which are defamatory, abusive, vilify individuals or groups or which give rise to a suspicion that an offence is being committed
- attempts to otherwise compromise the security of the web server, breach the laws of the State of New South Wales or Commonwealth of Australia, or interfere with the use of ITSR's website by other users.
ITSR reserves the right to make disclosures to relevant authorities where the use of ITSR's website raises a suspicion that an offence is being, or has been, committed.
In the unlikely event of an investigation, ITSR will provide access to data to any law enforcement agency that may exercise a warrant to inspect our logs.
What happens to the email gathered from the website?
Any email sent to ITSR via links from the website is assessed then passed onto the most appropriate officer within the Regulator. Replies to emails, including the original message, are treated as official records and are saved and archived.
Will this policy be updated over time?
Due to the developing nature of privacy principles for online communication, this policy may be modified or expanded in light of new developments or issues that may arise from time to time. The amended policy will be posted to this site and will operate from the time it is posted.
